Your SaaS product gets 2,000 support tickets/day. You want AI to auto-classify, route, and draft responses before a human reviews them.
Current average resolution time: 4 hours. Target: under 30 minutes. Budget is moderate.
Single Mega-Prompt
One large prompt that classifies, analyzes, and drafts a response all at once.
3-Step Prompt Chain
Step 1: Classify ticket type + urgency. Step 2: Retrieve relevant KB articles (RAG). Step 3: Draft response using context.
5-Agent Multi-Agent System
Classifier Agent → Researcher Agent → Writer Agent → Tone Checker Agent → QA Agent, all coordinated by an Orchestrator.